Shipping policy

Thank you for shopping with Maisom Luxe. Every order is packed by hand and dispatched from our studio in Naples, Florida.

Order processing

Orders are processed and dispatched within 3 business days of payment confirmation (Monday to Friday, excluding US public holidays). Orders placed after 12:00 PM ET on Friday are processed the following business week.

Once your parcel leaves our studio you will receive a shipping confirmation email containing your tracking number. Tracking usually activates within 24 hours of dispatch.

Shipping rates

Free standard shipping on all orders over $50.
Orders under $50 are charged a flat rate calculated at checkout.
Express options, where available for your destination, are shown at checkout before payment.

Delivery times

Transit times vary by destination and are estimates provided by the carrier, not guaranteed dates:

United States: typically 3–7 business days after dispatch
Canada: typically 5–10 business days
United Kingdom & European Union: typically 5–12 business days
Asia-Pacific: typically 5–12 business days
Rest of world: typically 7–15 business days

The estimated delivery window for your address is always displayed at checkout before you pay.

Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties, VAT or handling fees levied by your local customs authority. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We are unable to predict these amounts and cannot reimburse them.

Tracking your order

You can follow your parcel at any time using the tracking link in your dispatch email, or through the Tracking Order page using your order number and email address.

Delays, lost or damaged parcels

Carrier delays can occur for reasons outside our control, including customs clearance and severe weather. If your tracking has not updated for more than 7 business days, contact us and we will open an investigation with the carrier.

If a parcel arrives damaged, please photograph the packaging and the item and email us within 48 hours of delivery so we can arrange a replacement or refund.

Incorrect addresses

Please check your shipping address carefully before completing checkout. We are unable to redirect a parcel once it has been dispatched. If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping costs may apply.

Contact

DESIGN 239, LLC
4041 Gulfshore Blvd N #107, Naples, FL 34103, United States
Email: support@maisomluxe.com