Contact Us

Contact us

Our customer care team is here to help with sizing, materials, order status, shipping and returns.

Email

support@maisomluxe.com
We reply to every message within 24–48 hours, Monday to Friday. Messages received over the weekend are answered on the next business day.

What to include

  • Your order number (it starts with your store ID and appears in your confirmation email)
  • The email address used at checkout
  • A short description of your question, with photographs where relevant

Returns and exchanges

To start a return, email us with your order number and reason. Please read our Return policy first — returns are accepted within 14 days of delivery, and items must be unworn with all original packaging.

Order tracking

Tracking details are emailed when your parcel is dispatched, which is within 3 business days of your order. You can also check status on the Tracking Order page.

Studio address

DESIGN 239, LLC
4041 Gulfshore Blvd N #107, Naples, FL 34103, United States

Our studio is a dispatch facility and is not open to the public. Please do not send returns to this address without first requesting a return authorisation.