Return policy

Return policy

We want you to be delighted with your purchase. If something is not right, you may return your item within 14 days of receiving it.

Return window

The 14-day period begins on the date your parcel is delivered, as recorded by the carrier's tracking. Returns requested after this window cannot be accepted.

How to start a return

  1. Email support@maisomluxe.com with your order number and the reason for the return.
  2. We will reply within 2 business days with a return authorisation and the return address.
  3. Pack the item securely in its original packaging and post it back to us within 5 days of receiving authorisation.

Please do not send items back before contacting us — unauthorised returns may be refused or delayed.

Condition requirements

  • Items must be unused and unworn, with no marks, odours, scratches or signs of use.
  • All original tags, dust bags, boxes, protective film, booklets and certificates must be included.
  • Items that have been altered, resized, perfumed, or damaged after delivery cannot be returned.

Return shipping costs

Return shipping is paid by the customer, except where the item arrived damaged, defective or incorrect — in that case we will cover the return cost.

We recommend using a tracked and insured service. We cannot issue a refund for returns that are lost in transit without proof of delivery.

Refunds

Once your return arrives, our team inspects it within 3 business days. If it meets the conditions above, we issue a refund to your original payment method within 5 business days of inspection. Your bank or card issuer may take a further 3–10 business days to post the credit.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or incorrect items

If your item arrives damaged or is not what you ordered, please email us within 48 hours of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund, including return shipping.

Non-returnable items

  • Items marked as final sale at the time of purchase
  • Pierced earrings, for hygiene reasons, where the hygiene seal has been broken
  • Items returned without their original packaging or accessories
  • Customised or personalised pieces

Cancellations

You may cancel an order free of charge at any time before it is dispatched. Email us as soon as possible — we dispatch within 3 business days, so please act quickly. Once an order has shipped, the return process above applies.

Contact

DESIGN 239, LLC
4041 Gulfshore Blvd N #107, Naples, FL 34103, United States
Email: support@maisomluxe.com